Delivery times are not guaranteed (unless otherwise specified) and are subject to several other factors including SALES, National holidays, carrier delays, customs clearance, weather, product availability and credit card authorization.
It’s important to provide detailed and comprehensive shipping information when placing your order. npchn will email tracking information as soon as the order has shipped. Please allow 24 hours for the tracking number to update.
You may track your order here.
All applicable custom fees, taxes and duties are the responsibility of the customer. It is at the sole discretion of custom agents to release your package. Please also note that in some occasions, customs agents may delay the delivery of some packages.
It’s important to provide detailed and comprehensive shipping information when placing your order. npchn is not responsible for undelivered packages based on misinformation of shipping addresses filled out by the customer upon checkout.
We are also not responsible for lost or stolen packages. We will be sure to assist you with the carrier used to ship it, but once an order shows delivered, we cannot assume responsibility for packages that are lost and/or stolen. We recommend that you select "Signature Required" when placing your order, which we offer at no additional cost, to ensure that your package is signed before it is dropped off at your location.
Have more questions? Please email: Customer Service.